Cancellation Conditions

Basic Working Holiday Program
If you cancel from the program before your step 2 deadline, you will be charged a cancellation fee of $100.  If you cancel after we receive step 2, no refund is possible.

IEP Work Exchange Program
If you cancel from the program before your step 2 deadline, you will be charged a cancellation fee of $200.  If you cancel after we have received your step 2 materials, no refund is possible.  In the extremely rare event that the New Zealand Embassy denies your visa application you wil be refunded your program fee minus a cancellation fee of $300.  If your visa application is denied for reasons which you had not previously disclosed to IENA, you will forfeit the entire program fee.  In either case of visa denial, if you have purchased IENA insurance the insurance premium is fully refundable.

Any cancellation must be received in writing and is only effective from the date we receive it.  Please note that separate cancellation fees and conditions will undoubtedly apply to any flight bookings you make.

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Testimonials

“Best work experience ever!  I got to meet and work with people from all over the world – a situation that I will never experience again!”  SG, Work & Travel New Zealand
“I loved the opportunity to take a job for as long as I wanted, and then travel before finding more work.  I earned more than expected and was able to go to Australia and Fiji which was not part of my original plan!” EF, Work & Travel New Zealand