Program Associate – Cultural Exchange Programs
Are you passionate about connecting people across cultures and creating life-changing experiences for students from around the world? Do you thrive in fast-paced environments, love problem-solving, and have a “get it done” attitude? If so, IENA is looking for you!
We’re seeking a Program Associate to join our team and support the daily operations of our BridgeUSA cultural exchange programs—Camp, Summer Work Travel, Intern, and Trainee. This entry-level, full-time role is perfect for someone eager to learn, grow, and make a difference through meaningful global exchange. This is a role for a detail-oriented problem solver who enjoys working with people and finds satisfaction in helping clients and teammates succeed.
Why Join Us?
- Be part of a mission-driven organization that fosters cultural understanding and global friendships.
- Gain cross-functional experience across multiple exchange programs.
- Join a collaborative, supportive team where your ideas and initiative are valued.
- Work remotely while helping shape unforgettable experiences for participants worldwide.
What You’ll Do
In this role, you’ll be the go-to person for participants, employers, and recruiters, ensuring every interaction reflects IENA’s high standards of service and program quality.
Customer Service & Support
- Be the first point of contact for participants and stakeholders, answering calls and emails with professionalism and care.
- Provide guidance, answer FAQs, and escalate complex issues as needed.
- Support pre-departure orientations and in-country events.
Program Operations
- Review and verify participant applications and documents (passports, references, housing, etc.).
- Assist with employer vetting and participant interviews.
- Manage data entry, recordkeeping, and compliance tracking.
- Support logistics for hiring fairs, orientations, and other IENA events.
- Contribute to survey follow-ups, arrival validations, and incident tracking.
Team & Organizational Support
- Offer cross-program administrative assistance as needed.
- Participate in IENA’s 24-hour emergency line rotation (shared responsibility).
- Represent IENA at industry meetings and conferences as assigned.
What We’re Looking For
We want someone who brings energy, curiosity, and commitment to the role. The ideal candidate is:
- A quick learner with strong critical thinking skills.
- Detail-oriented with a love for problem-solving and supporting clients.
- A team player who collaborates well with others.
- A doer with a positive, roll-up-your-sleeves attitude.
- Highly organized with sharp attention to detail.
- Comfortable communicating with diverse audiences.
Experience in cultural exchange, travel, or program administration is a plus—but not required. We’ll teach you the rest if you bring the passion and drive.
Perks & Benefits
- Competitive salary range is $45k-$50K USD (annually)
- Employer Paid Health, dental, and vision benefits
- PTO and 401(k) plan
- Remote work flexibility
- A chance to be part of something bigger: helping young people discover the world
👉 Ready to help us make cultural exchange possible for thousands of students worldwide? Apply today and bring your passion for people, details, and problem-solving to the IENA team! Please send cover letter and resume to sue@iena.org